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The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector and Patrick D. McCarthy.
By: Spector, Robert.
Contributor(s): McCarthy, Patrick D.
Material type:
TextPublisher: New York : John Wiley & Sons, c1995Description: ix, 244 pages : illustrations ; 22 cm.ISBN: 0471584967 (alk. paper).Subject(s): Nordstrom (Firm) | Customer services -- United States | Department stores -- United StatesDDC classification: 658.871 SPE
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UAP Central Library General Stacks | 658.871 SPE (Browse shelf) | 1 | Available | 3010004263 |
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| 658.87 LEV Retailing management / | 658.87 LEV Retailing management / | 658.87 STA Theory in retailing : | 658.871 SPE The Nordstrom way : | 658.872 BAJ E Commerce : | 658.872 DAH E-commerce business technology : | 659 AND Marketing communications / |
Includes index.
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