Bengali Keyboard
Spector, Robert.
The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector and Patrick D. McCarthy. - New York : John Wiley & Sons, c1995. - ix, 244 pages : illustrations ; 22 cm.
Includes index.
0471584967 (alk. paper)
94039182
Nordstrom (Firm).
Customer services--United States.
Department stores--United States.
658.871 SPE
The Nordstrom way : the inside story of America's # 1 customer service company / Robert Spector and Patrick D. McCarthy. - New York : John Wiley & Sons, c1995. - ix, 244 pages : illustrations ; 22 cm.
Includes index.
0471584967 (alk. paper)
94039182
Nordstrom (Firm).
Customer services--United States.
Department stores--United States.
658.871 SPE