| 000 | 00940cam a2200265 a 4500 | ||
|---|---|---|---|
| 999 |
_c2306 _d2306 |
||
| 001 | 4263 | ||
| 003 | BD-DhUAP | ||
| 005 | 20200223100504.0 | ||
| 008 | 200223s1995 nyua 001 0 eng | ||
| 010 | _a 94039182 | ||
| 020 | _a0471584967 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dBD-DhUAP _bEng |
||
| 082 | 0 | 0 |
_223 _a658.871 SPE |
| 100 | 1 | _aSpector, Robert. | |
| 245 | 1 | 4 |
_aThe Nordstrom way : _bthe inside story of America's # 1 customer service company / _cRobert Spector and Patrick D. McCarthy. |
| 260 |
_aNew York : _bJohn Wiley & Sons, _cc1995. |
||
| 300 |
_aix, 244 pages : _billustrations ; _c22 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aNordstrom (Firm). | |
| 650 | 0 |
_aCustomer services _zUnited States. |
|
| 650 | 0 |
_aDepartment stores _zUnited States. |
|
| 700 | 1 | _aMcCarthy, Patrick D. | |
| 942 |
_2ddc _cBK |
||