Spector, Robert. <br/><br/>
The Nordstrom way :  the inside story of America's # 1 customer service company / 
Robert Spector and Patrick D. McCarthy. 
 - New York :  John Wiley & Sons,  c1995. 
 - ix, 244 pages :  illustrations ;  22 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0471584967 (alk. paper) 
<br/><br/><label>LCCN: </label>94039182  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Nordstrom (Firm).<br/>Customer services--United States.<br/>Department stores--United States.
<br/><br/><label>Dewey Class. No.: </label>658.871 SPE