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The dynamics of service : reflections on the changing nature of customer/provider interactions / Barbara A. Gutek ; foreword by Daniel Katz.
By: Gutek, Barbara A.
Material type:
TextPublisher: San Francisco : Jossey-Bass, ©1995Edition: 1st ed.Description: xxv, 304 pages ; 24 cm.ISBN: 0787901016.Subject(s): Customer servicesDDC classification: 658.812 GUT
| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
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Book
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UAP Central Library General Stacks | 658.812 GUT (Browse shelf) | 1 | Available | 3010003746 | |
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Book
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UAP Central Library General Stacks | 658.812 GUT (Browse shelf) | 2 | Available | 3010003745 |
Includes index.
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