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The service edge : 101 companies that profit from customer care / by Ron Zemke and Dick Schaaf.

Material type: Text

TextPublisher: New York : New American Library, c1989Description: xviii, 584 pages ; 24 cm.ISBN: 0453006477.Subject(s): Customer services -- United States | Service industries -- United States -- ManagementDDC classification: 658.812 ZEM

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Item type	Current location	Call number	Copy number	Status	Date due	Barcode
Book	UAP Central Library General Stacks	658.812 ZEM (Browse shelf)	1	Available		3010001363

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Includes bibliographical references and index.

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